Business I.D. 2377940-8
(“Lumene”, “we”, “us” or “our”)
Lumene acts as a controller to the personal data that our website visitors and online store users, such as you, share with us or which we collect automatically when you use our website or online store (hereinafter referred to together as “Services”). As a controller, we carry the ultimate responsibility for the processing of personal data you provide to us. Privacy is about trust, and protecting your privacy and your personal data is of utmost importance to us. Therefore, we collect your personal data only to the extent we need them to offer you a first-class customer experience on our Services.
- COntacting in matters related to the processing of personal data
- Why we process your personal data
We process personal data only to the extent it is necessary for us to provide you the Services you have requested. We process your personal data primarily in order to offer you the opportunity to use our Services, to deliver your order, and to fulfil any possible subsequent warranty measures. We also process your personal data to send you updates about your order and questionnaires to measure your satisfaction with our Services.
In addition to the foregoing, we process your personal data for the purposes of management, analysis and development of the contractual relationship between us, for example, to provide you customer service and to carry out customer communications. We also process your personal data for viewing you such content in our Services that is most relevant to you, for developing our Services, as well as for preventing and detecting possible misconduct. We may also process your personal data to alert you on new and interesting products, special offers and updates on our Services, within the limits of applicable legislation or based on your consent.
The legitimate grounds for processing your personal data are either compliance with the agreement entered into between us, compliance with legal obligations to which we are subject, our legitimate interest, or your consent as further described below.
- Contractual and statutory obligations: Processing of your personal data to certain extent is necessary to enable us to fulfil the agreement we have concluded with you. For example, when you place an order in our online store, it is necessary for us to process your personal data so that we can carry our contractual obligations and deliver your order. Your placing of order also creates certain statutory obligations for us related to e.g. product safety, quality of our products and product returns.
- Our legitimate interest: We process your personal data based on our legitimate interest in particular to offer you first-class customer experience in our Services and to provide you the most relevant online and newsletters content as well as for administrative purposes and to preventing and resolving possible misconduct.
- Consent: Based on your consent, we can process your personal data to sending you direct electronic marketing.
- the categories of data we process
When you create a user account to use our Services, you will be asked to provide certain personal data, including the following: name, contact information, date of birth, phone number, password, as well as billing and delivery details, such as billing and delivery address. You can also voluntarily provide us information about your interests, as well as your consent to receive direct marketing. Your user account information is constantly updated (for example by your purchase history).
When you place orders at our online store, we may process certain personal data and information relating to you, such as: user account details (or your name, delivery and billing address(es) and phone number), type and amount of products you ordered, purchase price, date of placing the order, status of your order, method of payment and specifics related to your payment, product returns and customer service requests.
We also collect metadata from your use of our Services, such as referral page, time of access, amount of data transferred, IP address, operating system and interface, your web browser type, version and language. If you visit our Services without creating a user account or placing orders, we will only process the abovementioned metadata.
- Transfers or disclosures of your personal data
- Why we transfer or disclose your personal data
We may to transfer or disclose your personal data to other companies within the worldwide Lumene group or to external service providers as follows.
In addition, we may disclose your personal information without notice only if we are required to do so by law or if we in in good faith believe that such action is necessary to conform to the provisions of the law or comply with legal process served on Lumene; to protect and defend the rights or property of Lumene; or to act in urgent circumstances to protect safety of the public.
In case we sell our business or part of it or otherwise reorganize our business, personal data processed by us as a controller may be disclosed to buyers and their advisors in accordance with applicable legislation.
- International transfers of personal data
We use partners in business activities requiring the processing of personal data, and in this context, we or our partners may, in accordance with applicable legislation, process personal data anywhere in the world and thus transfer the personal data also outside EU or EEA area. In regard to transfers of personal data to countries where the local data protection legislation does not provide adequate level of data protection, the transfers are based on appropriate safeguards, such as standard contractual clauses approved by the European Commission or a competent supervisory authority.
To learn more about the appropriate safeguards we use, please send us an email at lumene.info(at)lumene.com.
- How do we secure your personal data?
We have taken appropriate technical and organizational measures to protect the security of your personal data and to ensure that your choices for its intended use are honored. We protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction by appropriate technical measures such as firewalls.
- How long will we keep your personal data?
Where the personal data is processed on the basis of an obligation based on applicable law, the retention period may also be subject to explicit statutory requirement.
We may also retain certain personal data after the termination of the initial processing purpose, should such retention of personal data be necessary to comply with other applicable laws or should we need the personal data to establish, exercise or defend a legal claim, on a need to know basis only.
- what rights do you have?
“The data subject” refers to natural persons whose personal data is processed by us, i.e. the users of our Services.
The data subjects have the right to access the data processed by Lumene as a controller and to get incorrect personal data related to them rectified. If you wish to use your right of access or rectification, please proceed as follows.
You as a data subject also have the right at any time to request us to erase personal data concerning you and processed by us and we are obliged to erase the data if there is no longer a legal ground for processing the data. Please note that certain data processed by us are subject to statutory retention requirements, and regardless of a request of erasure, such data we cannot erase until the end of the statutory retention period.
You as a data subject also have the right to object the processing of your personal data if the data has been processed on the basis of our legitimate interest, and we are obliged to stop processing such personal data unless we can demonstrate compelling legitimate grounds for further processing of such personal data.
In addition, you as a data subject have the right to file a complaint with the competent supervisory authority regarding our processing of personal data.
- In conclusion
If for some reason you believe that we have not adhered to the foregoing, please notify us by email at lumene.info (at) lumene.com, and we will do our best to determine and correct the problem promptly.
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